FAQ
FAQ
1. Where does Velliria ship from?
We ship directly from our international fulfilment partners to ensure the best availability and delivery times for each product.
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1. What are the delivery times?
Delivery usually takes:
UK: 7–15 business days
Europe: 7–15 business days
USA/Canada: 8–18 business days
Other regions: 10–20 business days
You will receive a tracking link as soon as your order is dispatched.
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1. How much is shipping?
Shipping fees are calculated at checkout based on your location and order size.
Free shipping may apply during promotions.
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1. How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email.
If the link takes a few days to update, don’t worry — this is normal during international transit.
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1. I entered the wrong address. What should I do?
Contact us immediately at [contact@velliria.com](mailto:contact@velliria.com) with the correct information.
If the order has not yet been shipped, we will update the address.
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1. My order is delayed. What should I do?
Delays may occur due to customs, weather or high-volume periods.
If your order exceeds the expected timeframe, send us an email and we will assist you.
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1. What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused, undamaged and with original tags.
For hygiene reasons, certain items cannot be returned (listed on our Shipping & Returns page).
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1. How do I request a return?
Email us at [contact@velliria.com](mailto:contact@velliria.com) with your order number and reason for return.
We will guide you through the process.
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1. Do you offer refunds?
Yes. Refunds are issued once the returned item is inspected and approved.
The amount will be credited back to your original payment method.
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1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and more.
Additional payment methods may be available depending on your region.
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1. How do I contact Velliria?
For any questions, support or order updates, email us anytime at:
📩 [contact@velliria.com](mailto:contact@velliria.com)